Welcome!
ALERT ATTENTION ⚠️
In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, September 1st, 2025. We will resume regular U.S. support hours on Tuesday, September 2nd, 2025. EU and APAC Support will remain open during this time. For urgent matters, please add "Urgent" to the ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT UB Users: For questions and support related to Blue Services (iLab), please visit UB's Blue Services Support Page or contact ubs-blueservices@buffalo.edu
Please do not submit a ticket to the iLab team.
(hide this warning on this page)Provision of monthly access to the internet; provision of monthly calling service for a single port phone and annual maintenance for external users of UB's fiber optic network.
Services are provided to existing, approved tenants in UB-owned space. For general information, please navigate to https://www.buffalo.edu/ubit/get-help.html
Richard Letts - AVP, Network and Communication Services
| Hours | Location |
| Monday - Friday | 432 Capen Hall |
| 8:30 am to 5 pm excluding holidays and emergency closure |
https://www.buffalo.edu/ubit/about/our-people/vpcio/units/ncs.html
https://www.buffalo.edu/ubit/get-help.html
https://www.buffalo.edu/ubit/news/alerts.html
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| Karen Mitchell |
Billing/Finance
|
716-645-2666
|
ks2@buffalo.edu
|
432 Capen Hall
|
