ALERT **Important for iLab Users**
The Help link in iLab opens an email to contact Support. To submit or track requests, visit: Submit and Track Support Requests
Upcoming Holiday Closure: In observance of a holiday, Agilent CrossLab/iLab Operations Software Support Help Desk will be closed during U.S. hours on Monday, February 16th, 2026. During this time, support in the U.S. and Canada will be unavailable. APAC and EU Support will remain open as normal. For urgent matters, please add "Urgent" to your ticket/email subject or press "1" when prompted to escalate a call on the iLab Support phone, and we will prioritize those requests first.
ALERT UB Users: Need help with iLab? Please use the Business Services Support Hub — do not email Agilent.
(hide this warning on this page)| Michael Odojewski | Interim Supervisor | mjodo@buffalo.edu |
| Hours | Location |
|
8:00a-4:00p |
G24 Biomedical Research Building (BRB) |
https://medicine.buffalo.edu/offices/facilities/services/hsis.html
| Name | Role | Phone | Location | |
|---|---|---|---|---|
| HSIS |
Shop Email
|
HSIS@buffalo.edu
|
G24 BRB
|
| Service list |
| Name | Description | Price |
|---|---|---|
| Billable Materials and Supplies |
Supplies are billed at cost. |
Inquire |
| Diagnostic |
No Charge |
Inquire |
| Repair or Fabrication |
Charged per repair or fabrication hour |
Inquire |